Smiles on the surface.
Tension underneath.
The work suffers.
Trust fades.
Silent resentment grows when needs are not said.
You can change that.
Start small. Start calm.
A short story
Two teammates stopped sharing updates.
Deadlines slipped.
Each thought the other did not care.
We tried a simple plan.
Notice. Name. Next step.
They met for fifteen minutes.
They shared facts, not blame.
They made one promise each.
By the next sprint the mood and results improved.
Why resentment builds
- Unclear roles or promises
- Uneven workload or credit
- Changes with no context
- Missed follow ups
- No space to speak up
- Stories in our heads that are never checked
Name the cause. Then fix the pattern, not only the moment.
The N N N method
Notice
Spot the signs. Short replies. Delays. Avoidance.
Write what you see without story.
Name
Describe the effect on work and on you.
Use calm words. Keep it short.
Next step
Ask for one small change.
Agree a date to review.
Use this for yourself and with the other person.
Prepare before you talk
- Write three lines
- What I saw
- Why it matters
- One simple ask
- Own your part
Where did I miss, assume, or delay - Choose a good time and a private place
- Set your aim
Clarity and repair, not winning
The conversation in five moves
- Open with care
“I want our work to be smooth. Can we talk for ten minutes about the handoffs last week” - Share the facts
“On Tuesday and Thursday the brief went out without the updated numbers. I did not flag early.” - Name the impact
“It created rework and tension. I felt guarded.” - Invite their view
“What did you see. What was hard on your side” - Make one clear ask
“Can we try a five minute check before sending this week”
Close with a check
“Let us review on Friday for five minutes”
Scripts you can copy
If you think they are upset with you
“I may have missed something that mattered to you. I want to understand. What felt off from your side”
If you feel the load is uneven
“I notice I take most of the late tasks. It is stretching me. Can we rebalance the next two weeks”
If credit is missing
“I appreciate the share in the meeting. I would like my part named as well. Next time can we call out both roles”
If they avoid you
“I sense some tension between us. I want us to work well. Can we talk for ten minutes and clear it”
If you need a boundary
“I want to help. I cannot take this on today. I can look at it after 3 pm tomorrow”
Cool down protocol when emotions rise
- Pause for ten seconds
- Name it gently
“I can see this is painful for both of us” - Return to purpose
“I want us to do good work and feel okay doing it” - If needed, reschedule
“Let us take a break and continue at 4 pm”
Your repair worksheet
Print this and fill it before you talk.
- Facts I saw
• - Story I am telling myself
• - What I might be missing
• - Impact on work and on me
• - My part to own
• - One clear ask
• - One offer from me
• - Follow up date
•
For managers
- Create a norm
One owner, one deadline, one definition of done - Praise clean conflict, not fake harmony
- Give a safe path to raise issues early
- Close loops fast
- Share credit in public and coach in private
For remote teams
- Write decisions and owners in one place
- Use short notes to flag tension early
“I feel stuck on X. Can we do a ten minute reset today” - Keep a weekly “What helped, what hurt, what to try next” thread
- Avoid long back and forth in chat. Move to a short call, then document
Common traps
- Venting to others instead of speaking to the person
- Email fights that grow and grow
- Waiting for a perfect moment that never comes
- Five issues in one talk
- Apologies without a new plan
- Fixing the person instead of fixing the system
The seven day repair plan
Day 1
Write the worksheet. Ask for a short chat.
Day 2
Have the talk. Make one agreement each.
Day 3
Do your part early. Send a short update.
Day 4
Notice and praise one helpful move they made.
Day 5
Remove one small friction in the process.
Day 6
Share a one page “what changed” note.
Day 7
Five minute review. Keep or adjust the agreement.
Tiny action now
Write one line you can say today
“I want us to work well together. Can we talk for ten minutes to clear a few things”
Send it.
Book the time.
Bring your worksheet.
The bigger frame
Awareness shows the gap between story and fact.
Leadership starts the hard talk with care and clarity.
Execution makes one promise and keeps it.
Resentment grows in silence.
Trust grows in small honest steps.